Last Updated: March 14th, 2018
These terms and conditions regarding Native4Rent’s policy for refunds and the obligations of the Native associated with the Refund Policy. This Refund Policy applies in addition to the Terms of Service. The Refund Policy is available to Guests who book and pay for an Adventure through the Native4Rent Platform and suffer an Issue (as defined below). The Guest’s rights under this Refund Policy will supersede the Native’s cancellation policy.
By using the Native4Rent Platform as a Native or Guest, you are indicating that you have read and that you understand and agree to be bound by this Refund Policy.
An “Issue” means any one of the following:
(a) the Native of the Adventure (i) cancels a booking shortly before the scheduled start of the booking, or (ii) fails to provide the Guest with the reasonable ability to access the Adventure (e.g. does not provide the keys and/or a security code).
(b) the Listing’s description or depiction of the Adventure is materially inaccurate with respect to:
- the type of the Adventure,
- the safety of the Adventure,
- special amenities or features represented in the Listing are not provided or do not function, such as a ride to the Adventure location, alcohol, cannabis, or
- the physical location of the Adventure (proximity).
(c) at the start of the Guest’s booking, the Adventure: (i) is not safe or poses health hazards that would be reasonably expected to adversely affect the Guest’s participation in the Adventure in Native4Rent’s judgment, (iii) has dangerous animals present at the time of the Adventure.
The Refund Policy
If you are a Guest and suffer an Issue, we agree, at our discretion, to either (i) reimburse you up to the amount paid by you through the Native4Rent Platform (“Total Fees”) depending on the nature of the Issue suffered, or (ii) use our reasonable efforts to find and book you another Adventure for any unused nights left in your booking which is reasonably comparable to the Adventure described in your original booking in terms of activities, features and quality. All determinations of Native4Rent with respect to the Refund Policy, including without limitation the size of any refund and the comparability of alternate Adventures, shall be in Native4Rent’s discretion, and final and binding on the Guests and Natives.
Conditions to Claim an Issue
To submit a valid claim for an Issue and receive the benefits with respect to your booking, you are required to meet each of the following conditions:
(a) you must be the Guest that booked the Adventure;
(b) you must bring the Issue to our attention in writing or via telephone and provide us with information (including photographs or other evidence) about the Adventure and the circumstances of the Issue within 24 hours after the later of (i) the start of your booking or (ii) you discover the existence of the Issue, and must respond to any requests by us for additional information or cooperation on the Issue;
(c) you must not have directly or indirectly caused the Issue (through your action, omission or negligence); and
(d) unless Native4Rent advises you that the Issue cannot be remediated, you must have used reasonable efforts to try to remedy the circumstances of the Issue with the Native prior to making a claim for an Issue.
Minimum Quality Standards, Native Responsibilities & Reimbursements to Guest
If you are a Native, you are responsible for ensuring that the Adventures you list on the Native4Rent Platform meet minimum quality standards regarding access, adequacy of the Listing description, safety, and do not present a Guest with Issues. During a Guest’s participation in an Adventure, Natives should be
If you are a Native, and if (i) Native4Rent determines that a Guest has suffered an Issue related to an Adventure listed by you and (ii) Native4Rent either reimburses that Guest (up to their Total Fees) or provides an alternative Adventure to the Guest, you agree to reimburse Native4Rent up to the amount paid by Native4Rent within 30 days of Native4Rent’s request. If the Guest is relocated to an alternative Adventure, you also agree to reimburse Native4Rent for reasonable additional costs incurred to relocate the Guest. You authorize Native4Rent to collect any amounts owed to Native4Rent by reducing your Payout or as otherwise permitted pursuant to the Payments Terms.
As a Native, you understand that the rights of Guests under this Refund Policy will supersede your selected cancellation policy. If you dispute the Issue, you may notify us in writing or via telephone and provide us with information (including photographs or other evidence) disputing the claims regarding the Issue, provided you must have used reasonable and good faith efforts to try to remedy the Issue with the Guest prior to disputing the Issue claim.
No Assignment/No Insurance. This Refund Policy is not intended to constitute an offer to
Modification or Termination. Native4Rent reserves the right to modify or terminate this Refund Policy, at any time, in its sole discretion. If Native4Rent modifies this Refund Policy, we will post the modification on the Native4Rent Platform or provide you with notice of the modification and Native4Rent will continue to process all claims for Issues made prior to the effective date of the modification.
Entire Agreement. This Refund Policy constitutes the entire and exclusive understanding and agreement between Native4Rent and you regarding the Refund Policy and supersedes and replaces any and all prior oral or written understandings or agreements between Native4Rent and you regarding the Refund Policy.
If you have any questions about the Refund Policy, please email us.